10.30 – 12.30Round Table: Working with government agencies of the Union. Successes and failures over 5 yearsPartner: Union of Car Services
Key topics:- New taxes first results.
- The Honest Sign: current situation.
- Innovative assessment of oil composition (Anti-counterfeiting).
- Customer service and Global habits. How does this affect our industry?
12.45 – 14.15 Panel Discussion: Digitalization of business processes in the field of automotive service
Partner: AUTOMARKETOLOG
Moderator:
Tatiana Akimova, General Manager, Auto Marketer
Key Questions:- Service station database — gold mine 2025: how dealers can work effectively with clients
- Business process automation in sales of spare parts
- The ecosystem of WB-Auto
- AI in the auto service business
- Web-solutions for auto part identification for auto service
14.30 – 16.00 Round Table: E-com under the hood: how online auto parts sales are changingPartner: Avito
Moderator: Artem Samorodov, the author of telegram-channel “Samorodov About Autobusiness” and the expert of auto dealer market
Key Questions:- Where is the online market heading and where is the seller's place?
- What is more important for the client: trust, price or convenience?
- Counterfeit and risk of fakes: who is responsible and how to protect?
- How can auto part sellers earn more?
16.15 – 18.00 Panel discussion: Possibilities for further growth of influence of detailers in the domestic auto services marketPartner: PDR
Moderator:
Aleksey Kolchugin, Director of the Service Development Academy, Director of Regional Development at KRYTEX, consultant in detailing
Key Questions:1. Detailing as a part of the automotive industry:
- services that directly influence the culture of car maintenance
- interest in detailing from the automotive market, participation in major industry events
- profession recognition, creation of a professional standard, development of quality standards
- areas of detailing that show the greatest growth dynamics
2. PDR as one of the fastest growing areas of "big detailing":
- Introduction to the PDR industry: technology capabilities and application areas
- PDR evolution: Expanding capabilities and impact on classic body repair.
- Preservation of factory body elements: key value in the context of spare parts shortage
- Growing demand for detailing: how the increase in the value of used cars affects the service market
- Implementation of PDR in auto studios as a new opportunity for profit growth