MIMS ACADEMY

12.00 – 13.30
Roundtable: A new perspective on solving the workforce shortage in the automotive manufacturing, sales and maintenance sectors
Partners: OPORA RUSSIA auto business committee, in collaboration with ROAD, RASTO, and NAPTO Associations

Moderator: Sergey Kozhukhov, Deputy chairman of OPORA RUSSIA Auto Business Committee, Head of ROAD Academy

Key Topics:

• Market workforce potential analysis
• Role of the independent qualification assessment system
• "Professionalism" program for SMEs
• Creation of training and production centers based on employers
• Development of the mentoring institute in the industry

13.30 – 15.00
Masterclass: Personnel. How to find, onboard and train to earn
Partner: FITLAB

Speakers:

• Irina Kulieva, HR Director, FIT SERVICE

Topic: No candidates. And what if we find some?
Useful Material: Guide on Candidate search

• Ignat Ermolin, Head of training center, FITLAB

Topic: Mentorship. Want to be a Leader – become a teacher
Useful Material: Adaptation map for service advisors and mechanics

• Andrey Pakhnuyk, Sales Trainer, FITLAB Training Center

Topic: Tools to increase the average check
Useful Material: Layout of the customer service order sheet, express inspection map template


15.00 – 17.45
Special Track from the Engineering Center "SMART"

Speaker: Pavel Klyukin, Head of SMART Center
Topic: Contract training system for technical specialists in 44 areas for passenger and freight car services. Programs, tests, levels, employee contracts, return on investment

10.30 – 12.00
Training Seminar: Meteor spark plugs: creating the future today
Partner: Meteor Auto

Speaker: Mikhail Arkhipov, technical trainer, Meteor Auto
Topics:

• How are spark plugs produced in Russia today after the departure of the German Bosch concern?
• Meteor spark plugs – the same as Bosch?
• How long do spark plugs last?
• What can be considered a spark plug failure?
• Proper installation of spark plugs and much more!

12.30 – 14.00
Masterclass: Valuable company people. Retention and Development
Partner: FITLAB

Speakers:

• Irina Kulieva, HR Director, FIT SERVICE

Topic: Employee retention. Corporate culture
Useful Material: ESI Survey

• Ignat Ermolin, Head of training center, FITLAB

Topic: Creating an individual employee development plan
Useful Material: IDP Map

• Ksenia Khoroshkova, Management trainer, FITLAB Training Center

Topic: Employee growth within the team. Creating 'Green Corridors'
Useful Material: Equipment completeness checklist


15.00 – 17.45
Special Track from the Engineering Center "SMART"

Speaker: Natalia Kustova, founder and head of five Helicon service auto services
Topic: Latest experience in applying artificial intelligence (AI) in the Helicon service auto service network

10.30 – 12.00
Working Session: How can car services understand auto parts?
Partners: PR Agency "Car PR"

Moderator: Marina Beloglyadova, General Director, CAR-PR

Speakers:

• Nikolay Yankovsky, service Director, IVANOR

Topic: Situation with auto parts supplies, complaints, and warranty programs between distributors and non-dealer service stations

• Representatives of WELLFAR, CTR, FENOX, JIKIU, CWORKS, SpeedMate brands

Panel Discussion: New realities of the auto parts and car service market. Programs for service stations from leading auto parts brands

• Petr Gritsenko, co-founder of ATF Expert

Topic: How to earn more than 2 million rubles per month from a post. Experience of a service station


12.30 – 14.30
Roundtable: Opportunities for further growth of detailers' influence in the domestic car service market
Partner: AOSDAM

Key Topics:

• Is there mutual interest between detailers and car dealerships in expanding detailing services at large car dealer sites?
• How can detailers promote their interests and influence manufacturers of detailing products, materials, and components?
• What organizational forms do detailers need to strengthen their influence in the Russian car service market?

15.00 – 17.45
Special Track from the Engineering Center "SMART"

Speaker: Mikhail Yakushev, General Director, "NEO SERVICE"
Topic: Business in electric vehicle repair: business model, operations, prices, personnel, training, parts and more

11.00 – 11.45
Special Working Session: Diagnosis and maintenance of trucks under sanctions

Speaker: Stanislav Svetozarov, Deputy General Director, Interlaken-Rus
Partner: “Auto Business News" Magazine


12.00 – 13.00
Open Training: Two key skills for a service advisor

Speaker: Roman Gulyaev, founder of consulting company "Proper Auto Business"
Partner: Proper Auto Business


14.00 – 15.00
Special Track from the Engineering Center "SMART"

Speaker: Konstantin Smirnov, Director of "Maslenka" service station
Topic: Voice Robots – assisting car service. Not harm but increase visits. Experience of car service in applying and refining universal solutions